Unhappy Employees Are More Interested In Customers.

Making employees happy, who make customers happy, ought to be easier than psychology. Unhappy employees feel the company and the work has lost focus. https://www.youtube.com/watch?v=Fy4lYDN1gz4

Praise Sticks Less Than Brickbrat

In a scientific experiment people who lost $50 money remembered it longer than people who won the same amount. The same study found praise also stays with us shorter than brickbrat (negativity) (NYT: Praise Is Fleeting, but Brickbats We Recall).